Unfortunately, there are too many examples where system designers choose to shove more functionality into the application, because they can. But when you have too much information, or when the information is too dense or obtuse for an average user with typical knowledge to understand, your design becomes an impediment to understanding. Perhaps a beautiful impediment to understanding, but an impediment nonetheless.
And so it is with all applications and interfaces. While my blog focuses on open source software and free software, poor usability is not a phenomenon limited to free software. Proprietary systems have this problem, too.
For example, car in-dash systems. Most modern cars today have some variant of an interactive dashboard; it seems the venerable knob or the reliable switch is about to disappear. In-dash systems provide a wonderful opportunity for car designers; they can add control interfaces for all kinds of things: entertainment, environment, navigation, and other car systems.
But it turns out, drivers don't want that. According to a recent usability study by automotive market research firm SBD, drivers only want to access music and navigation via the in-dash interface. Anything else is just visual noise, clutter that obscures the critical functionality that drivers are looking for. Look at it this way: if you're driving down the freeway at 60 MPH, do you want to spend the next 30 seconds or a minute exploring menus of extraneous functionality just to find the feature you want? A lot can happen in a minute when you're traveling at that speed. That's a mile for a deer to walk across the road, for another driver to change lanes, for traffic to back up. And all you wanted was to select a radio station on satellite.
Personally, I've always believed that big, obvious icons are important for an in-dash system. They are easy to understand at a glance, and their larger size makes it easier to jab at an icon when you'd rather keep your full attention on the road. So I was pleased to see Tesla's larger icons fare better in the usability study:
"We were very enamored with the Tesla. Not being tech -savvy, I found the icons were huge and easy to use while driving and while parked," said Tina, another focus group member. "It was a fascinating system to me, and I'd seek that one out [as a car buyer]."
But perhaps my favorite quote from the article spoke to the issue of building too much complexity into what should be a simple system, for the sake of adding new features: "As an industry, we're striving to develop Swiss Army knives instead of the spoons our customers want," Hart [Andrew Hart, head of advanced research at SBD] said. Don't build a Swiss Army knife when you just need a spoon. Build a great spoon instead.