Thursday, July 9, 2015

In-person usability testing

I wanted to share this blog post from a colleague at the University of Minnesota-Twin Cities, discussing the recent usability testing they hosted for Drupal, the open source content management system. A few quotes:

U-hosted usability evaluation advances Drupal 8

On the other side of the two-way mirror, the Drupal team of observers were able to see how volunteers’ eyes moved around the screen, where they clicked, and what they typed. Observers also were able to hear test subjects describe what they were doing as they were doing it, and what they liked and didn’t like about the pre-launch of Drupal 8

Best of all, observers were able to discuss what they were seeing real-time. They took notes and, after each session, identified and rated the importance of problems encountered.

In-person usability testing can be very powerful for developers, as it provides them an unfiltered view to how users are actually using their programs. Developers can witness where users are struggling with the interface, what is working well versus what areas need improvement.
image: University of Minnesota

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